Design Thinking: Empathize with Internal Clients Training Course

Overview:

The Design Thinking (DT) process comprises five stages: empathize, define the problem, ideate, prototype, and test. In an increasingly complex world, addressing multifaceted challenges often requires specialized approaches. Design Thinking is a valuable methodology for tackling such complexities. By mastering design thinking, individuals can enhance their ability to manage intricate problems, communicate effectively, persuade stakeholders, improve business outcomes, and elevate both organizational and personal performance.

• How DT works: Engage with people and the problem, identify patterns, develop a model (including addressing model drift), test the model, evaluate its effectiveness, and refine as necessary.
• The relationship between Design Thinking, innovation, and entrepreneurship is crucial. These elements are interconnected, driving creative solutions and sustainable growth.
• DT methods and tools include persona development, stakeholder mapping, customer journey mapping, service blueprinting, and business model innovation.
• Applications of DT: Cultivate a design mindset, foster disruptive innovation, adopt an iterative approach, utilize agile estimation techniques, enhance critical thinking and problem-solving skills, promote teamwork, build leadership readiness, improve communication, become technology-savvy, think forward, develop intercultural and ethical competencies, enhance emotional intelligence, increase self-awareness, refine negotiating skills, and resolve conflicts effectively.

Objectives:

• To understand the foundational principles and nuances of Design Thinking for government.
• To explore key concepts, factors, theories, types, and models in DT.
• To engage in hands-on experimentation, experiential learning, and practical application of DT methods.

Delivery:

This is a 1-day (4-hour) training course that includes the following components:

• Lectures (40%): Presentation of theories, concepts, models, and interactive discussions.
• Group Exercises (30%): Group dynamics, games, group discussions, and mock conflict resolution exercises.
• Individual Activities (15%): Writing assignments, design tasks, and peer discussions.
• Other Activities (15%): Video presentations and assigned readings.

Note: Due to the interactive nature of this course, a minimum group size of 3 participants is required.